Help

Click on the headings below to view our frequently asked questions

First, check to make sure you’ve entered all the necessary information needed. Don’t forget about selecting a shipping option! Then click ‘Place Order Now’ again. If you’re worried about whether an order has gone through or not, check your email inbox to see if you’ve received an order confirmation letter from us. Alternatively you can send us an email at customerservice@brainhac.kr and we’ll look into it for you.

Category: Ordering

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If it has only been 2 hours or so, there is a good chance your order has not been packed yet. Send us an email at customerservice@brainhac.kr with your order number, and one of our friendly staff will contact you to organise the cancellation.

Category: Ordering

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All products are free of tagged prices. You will be emailed a copy of the invoice and the parcel will include a packing slip listing the items ordered but will not include prices. So if you’re ordering a gift for someone, breathe easy, they won’t know how much you spent!

Category: Shipping

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Our operating days (as well as the courier company’s) are Monday – Friday, so as soon as we get back into the warehouse on Monday morning, your order will be picked, packed and dispatched.

Category: Shipping

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All our domestic deliveries are shipped by Australia Post.
Orders will be shipped out within 48 hours.
Orders placed on the weekends will be shipped out on Monday.

For Standard Shipping, your order will arrive in 3-7 business days.

For a more accurate delivery estimate, please use the Australia Post Delivery Times calculator and enter our warehouse postcode (5115) as well as the delivery postcode.

Category: Shipping

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Unfortunately no, at the moment we can only ship within Australia. We hope to begin shipping to New Zealand and further abroad very soon.

Category: Shipping

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That doesn’t sound good at all. Please do drop us an email at customerservice@brainhac.kr and we’ll contact Australia Post to see what the story is.

Category: Shipping

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Go to www.auspost.com.au/track. Enter your tracking number, and then wait for your parcel’s status to appear.

Category: Shipping

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AusPost will generally show the location of the depot which will be the closest facility to where an item will be delivered.

Category: Shipping

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If paying with credit isn’t on the cards, we do have a PayPal option available for you. Just make sure to select the PayPal option at checkout. Failing that, we cannot accept any other payment method.

Category: Payment

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We promise 100% satisfaction if you don’t absolutely love it, we’ll take it back. You have 14 days from delivery date to return an item in its original packaging. You will have to cover the cost of getting the item back to us, once it has arrived back in our warehouse we will refund your for the total cost of the returned product(s) but not the initial shipping costs.

Category: Products

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We do our best to package products so that there is minimal chance of them sustaining any injury while travelling to you. Sadly, we don’t always win. If a product arrives damaged in any way, please email us a photograph of the breakage and we will send a replacement out as soon as possible. Depending on the damage done or what the product is, we may ask you to return the parcel to us. In this case, we will send you a paid for returns address so you don’t have to fork out any extra cash. If you’ve decided you’d rather have a refund rather than a replacement, as soon as the faulty item has been posted back to us we will refund you fully for the product as well as initial shipping costs you may have paid.

Category: Products

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Sorry! As much as we’d like to we have bills to pay. However, if you’re ordering more than 20 of one product, we should chat. Drop us an email and we’ll sort something out for you.

Category: General

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