Due to the Covid19 pandemic we have had to put our physical location into hibernation. We’ll be opening up again in a new location when things return to a new normal!

Take a look through our commonly asked questions below for some answers. If these you still need help, get in touch with us through the contact page.


I got all the way up to the final check out stage, clicked “Place Order Now” and nothing is happening!

First, check to make sure you’ve entered all the necessary information needed. Don’t forget about selecting a shipping option! Then click ‘Place Order Now’ again. If you’re worried about whether an order has gone through or not, check your email inbox to see if you’ve received an order confirmation letter from us. Alternatively, you can send us an email at customerservice@brainhac.kr and we’ll look into it for you.

I just bought this product a couple of hours ago, but I have changed my mind. How do I cancel this order?

If it has only been 2 hours or so, there is a good chance your order has not been packed yet. Send us an email at customerservice@brainhac.kr with your order number, and one of our friendly staff will contact you to organise the cancellation.

If I don’t have a credit card can I pay by direct deposit?

If paying with credit isn’t on the cards, we do have a PayPal option available for you. Just make sure to select the PayPal option at checkout. Failing that, we cannot accept any other payment method.


What if I’m not 100% satisfied with my purchase?

We promise 100% satisfaction if you don’t absolutely love it, we’ll take it back. You have 14 days from delivery date to return an item in its original packaging. You will have to cover the cost of getting the item back to us, once it has arrived back in our warehouse we will refund you for the total cost of the returned product(s) but not the initial shipping costs.

The mug I ordered arrived with a great big crack in it; I’m pretty sure that’s not part of the design.

We do our best to package products so that there is minimal chance of them sustaining any injury while travelling to you. Sadly, we don’t always win. If a product arrives damaged in any way, please email us a photograph of the breakage and we will send a replacement out as soon as possible. Depending on the damage done or what the product is, we may ask you to return the parcel to us. In this case, we will send you a paid for returns address so you don’t have to fork out any extra cash. If you’ve decided you’d rather have a refund rather than a replacement, as soon as the faulty item has been posted back to us we will refund you fully for the product as well as initial shipping costs you may have paid.

If I buy 3 of these, can you give me a discount?

Sorry! As much as we’d like to we have bills to pay. However, if you’re ordering more than 20 of one product, we should chat. Drop us an email and we’ll sort something out for you.

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