Disability Statement

Over 4 million people in Australia experience disability. That’s around 1 in 5 Australians. People with disability, as well as their friends, relations and colleagues, constitute a significant group of consumers and we want to make sure that we don’t make it difficult for anyone to access our goods and services.

Our primary function is as a retail business, as such ensuring availability of our products to our consumers is our number one priority

Our Store

Unfortunately as we are located in an older building we do not have street level access, customers will be required to ascend one step to enter the store (approximately 20cm in height), use of our single unisex bathroom facility will require use of a short 12 step staircase. We know this isn’t ideal for persons who may not be able to access the products in our store, therefore we operate an online version of our store that displays all products available in real time. We ensure that all promotions run in store are also available to customers via phone or online orders.

We offer flat rate shipping to anywhere in Australia and free local pickup. Our secondary counter is located right by the door and pick ups can be made from there.

Our Food

Holey Cheezus operates as a ‘takeaway’ service and orders can be made via. phone and picked up from the counter located at the entrance. Coffee and other drinks are also available however alcohol can not be served off premises.

Our Game Demonstrations / Play

For those unable to access the game area we provide demonstrations of various games on our YouTube channel and can provide information on other free gaming groups located both north and south of the city that run regular sessions in accessibility friendly locations.

Will this change anytime soon?

As a new start up business it would cause unjustifiable hardship for us to modify the buildings access at this stage. However should our business continue to grow we will certainly address this with our landlord during future lease negotiations.